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Strategic Services

Today's dealership service departments face unprecedented challenges in retaining customers. With so many aggressive aftermarket options available, you need a strong strategy for meeting the demands of your market.  With years of solid experience in fixed operations, our innovative approach targets and focuses your efforts.

You already work hard; let us show you how to invest that energy where it will do the most good, based on our in-depth analysis of your market and our experience-based ability to develop processes that drastically improve your efficiency and profitability.

Our services go beyond the typical consultant's model of identifying problems and handing you a 20-page report in a pretty plastic binder. We study your customers, observe your current processes, form a strategic plan of action, and then roll up our sleeves to help you put it into practice.

Pinpoint your opportunities

At Service Operations Specialists, we begin by identifying your "high value targets" that will have maximum impact on increasing sales, producing more work, and satisfying customers.

Our intensive and multi-faceted examination includes:

  • On-site observation of the service operation
  • Capacity and market potential analysis
  • Review of performance data--CSI, repair order survey, etc.
  • Review of financial data and DMS reports
  • Interviews with key service personnel
  • Telephone mystery shopping

Once the analysis is complete, we present the findings to you, along with recommended actions. We help you assign your priorities and lay out a game plan. After the strategic planning, we can offer specialized training customized to your specific situation and goals.

Utilize the assets you already have in place

We like to say, "No bricks, no mortar, no problem." Our strategies focus on maximizing your production with limited facility resources. We won't tell you to build a new service department, but to use the facilities you have now in a more targeted way. We build better processes, techniques, and streamlined business models to reduce your lost time and grow the shop's output.

After a detailed analysis of your current facility and work/vehicle flow, we craft a game plan with targeted actions to bring your operation to the next level of production, meeting the demands of today's market to retain your sales customers, acquire service customers that haven't returned, and even attract new customers away from the competition.

Let Service Operations Specialists help you plan and implement a winning strategy for growing your business.