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Our Staff

Service Operations Specialists (SOS) currently has over 60 consultants that live and work across the United States and Canada.  In addition we have 15 support positions that provide logistics, dispatching, publications, printing/shipping/stocking of materials, training development, project management, and various other tasks.  We provide a full menu of project management and support.  In fact, for many of our projects we are virtually a department for the manufacturer.

We are intimately involved and have the knowledge that no other firm can bring to the table. The "SOS Modern Service Department Model" is a new business model and different from the conventional automotive service department.   Although many have touted “Express Service”, no other firm has had our level of success in truly implementing an Express Service Model that achieves a very fast cycle time, improved service and parts sales, and above all—a tremendous increase in Customer Retention.

Our consultants (also referred to as specialists) are also unique.  Each specialist has a deep background in the dealership (10 years) along with the ability to train managers, technicians, advisors, and work with dealers.  Besides having vast experience working in dealerships, consulting, and training, our consultants have a very unique trait that sets us apart—they are not generalists.  They work only in the new "SOS Modern Service Department Model", day in and day out.  They are passionate and true experts.

   

Our structure allows us to be agile, cost effective, and responsive.  These traits have enabled us to lead various manufacturers in implementing Express Service through their dealer networks, yet flexible enough to help the individual dealership with that mission.