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Dealership Services

Our approach sets us apart from the typical consulting firm by going from the whiteboard to hands-on job performance.  Instead of telling you what to fix and leaving, we roll up our sleeves to show, not tell. Our specialists have extensive retail experience and understand how to coach your team to success.

A customized analysis of your service operation enables us to identify your unique opportunities and challenges. Then we work with your management team to develop an individualized plan that is focused on your specific needs. We bring the classroom to your dealership by training and coaching your staff.

After getting your improvements off to a great start, we don't simply drive away. We continue to offer phone support, monitoring, and follow-up visits so that you have the tools you need as your service department grows and meets new challenges that develop with your success.

We specialize in four key areas:

  • Increasing and sustaining high CSI without losing profit
  • Maximizing service sales without sacrificing customer loyalty
  • Increasing shop capacity and without "brick and mortar"
  • Installing and managing express service operations

The consulting and training is customized to fit your needs. Some of the specific services available also include:

  • Comprehensive service department assessment
  • Strategic analysis and business planning
  • Shop capacity and utilization improvement
  • Work flow and facility design / re-design 
  • Express service implementation and improvement
  • Quality control measures and improvement
  • Service department organization and profitability
  • Service marketing and merchandising
  • Service management consulting and training
  • Service Advisor coaching and training 
  • Service selling skills and customer handling
  • CSI focused consulting and training
  • Customer retention and growth management