The message is clear—dealerships cannot survive with the traditional service operation. Technology, labor costs, and consumer demands require a new, more efficient and customer-friendly approach.
The Modern Service Department™ business model focuses people, processes, and resources for maximum efficiency and throughput. This controls costs and ultimately enhances the customer experience thereby increasing profitability and customer retention.
The Modern Service Department™ (MSD) is the ultimate iteration of our business model. It addresses the overall goal of maximum efficiency and productivity throughout the entire service operation. Utilizing many of the basic principles of our Express Service model, operations such as tires or brakes are be completed in under one hour, addressing customer convenience and dealership goals of controlled costs and maximum bay efficiency.
Additionally, the MSD model goes further to enhance every aspect of the repair shop operation. Our specialists examine every facet of fixed operations including Speed and Convenience, Volume, Service Drive Efficiency, Pricing, Marketing, Parts Logistics, Facility Utilization, Equipment, Personnel, and Controlled Compensation.
By carefully reviewing financial and statistical data, our own in-dealership observations, and customer input, we help dealerships implement new policies and procedures that radically reduce waste in every area. This allows us to develop customized solutions for your specific dealership needs.